Ask for an organized file documenting the installation as finally built and allowing you to use it and request support.
- Final record of the equipment, models and serial numbers, together with purchase documents.
- Product and workmanship warranties, operating manuals, and support contact details.
- Electrical diagrams, inspection results, and the Declaration of Electrical Installation (ΥΔΕ) with its accompanying documents, where required.
- Copies of the connection and activation documents relating to the project, and a list of any outstanding items.
- Owner access to the monitoring app and instructions for notifications, account recovery, and everyday use.
Registration on the platform should use details that you control. Use a personal password and separate access roles for technical support, where supported. You do not need to be given installer credentials for changing protection settings or grid settings.
Ask for a demonstration on your own device and clear information about whether activation or another process is still pending. Completion of the installation does not always mean that the connection has also been completed.
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